Case Studies
Why Is My Internet Not Working? (And What You Can Try Right Now)
You know the feeling: you click a link, and… nothing. Or maybe the video buffers, pages refuse to load, or your Zoom call drops mid-sentence. Internet issues are one of the most annoying things in modern life.
Before you throw your router out the window, try these troubleshooting tips. And if things still don’t work, don’t worry—our Aeneas Internet tech support team is standing by to help you get connected again.
Common Internet Problems (And How You’ll Know What’s Wrong)
Here are some of the most frequent issues people face:
- No internet / “Cannot connect” errors — your devices can’t reach the web at all.
- Slow internet speeds — downloads are sluggish, video streams buffer, websites load slowly.
- Frequent drops / intermittent connection — your Wi-Fi or wired link keeps dropping in and out.
- High latency / lag — you’re online, but everything feels delayed (especially noticeable in gaming or video calls).
Try These Quick Fixes (Before You Call Support)
- Check your cables & hardware Loose or damaged Ethernet cables, faulty ports, or power issues are surprisingly common culprits.
- Move closer / reduce interference (for Wi-Fi) Walls, floors, large appliances, or even neighboring networks can weaken Wi-Fi signals. Try repositioning your router or use a Wi-Fi extender or mesh system.
- Run a speed test & check latencyTools like Ookla or speedtest.net help you see if your download/upload speeds are where they should be, and whether packet loss or lag is a problem.
- Look for ISP / outage issuesSometimes the problem isn’t in your house. If there is an outage, we will post updates about the situation on our facebook page so that you are informed.
We’ve Got Your Back: Aeneas Internet Tech Support
If you’ve tried the steps above and your internet is still not working (or the fix only lasts a short time), don’t sweat it—this is exactly what our Aeneas Internet support team is for.
If you have our services, we’ll:
- Diagnose the root issue (inside your home or out in the network)
- Troubleshoot over the phone to determine a solution
- Schedule an on-site visit if hardware replacement or wiring is needed
- Monitor your connection until it’s stable and reliable
Our Techs are here and available from 8am to 11pm everyday, including holidays, so that you never have to worry about interruptions for long! Just call our office number- 731-554-9200- and press option 2
