The Account Executive is responsible for actively prospecting for new accounts, establishing and maintaining profitable relationships with customers on behalf of the company, and maximizing sales potential with existing customers. As an Account Executive, you are the primary external representative of our organization; you must convey a sense of expertise in our telecommunications services, as you serve as a key educator to our community and business accounts. You will be accountable for meeting sales goals of the company and will also be responsible for supporting the company vision and mission. Because you will be in contact with current and prospective customers and you are in a key position to influence their satisfaction and our company’s prosperity, this position requires tact, sensitivity and professionalism.

• Identifying prospects, customers, and referral sources as well as developing and maintaining relationships
• Actively managing short- and long-term leads from external referral sources to qualify prospects and advance them through the sales process
• Effectively presenting and discussing the products and services of the company to current and prospective customers in a way that conveys an image of quality, integrity, and superior understanding of customer needs
• Preparing necessary reports of call results and business transactions
• Conducting on-site presentations that promote the image of our company as a leader in the telecommunications
  industry
• Communicating effectively with the sales manager and other departments of the organization, keeping them informed and updated regularly to guarantee that sales and client objectives are met
• Understanding and complying with the sales system/program in place
• Developing a call schedule to adequately cover territory
• Supporting efforts to consistently grow the base of referral sources
• Contributing to a work environment that fosters pride in being part of a winning team and promote personal growth
• Managing marketing data using applicable sales management systems or tools (e.g. database, computerized call
  calendars, and time management systems) maximizing efficiency and analyzing data/marketing activity on weekly basis
• Staying current on new technology trends reading journals and exercising curiosity
• Any additional duties as needed

• Must be a resident of West Tennessee (excluding Shelby, Tipton, and Fayette Counties)
• Reliable transportation and a valid state motor vehicle operator’s license
• Strong persuasive and interpersonal skills and a sales aptitude
• Strong verbal and written communication skills
• Self-starter and a problem solver

• Installing Services for Commercial and Residential Customers
• Running Copper and/or Fiber cables
• Programing routers and Switches
• Installing Aeneas Phone Systems
• Working with other customer and their IT staff
• Completing work in a timely manner.
• Being an advocate for Aeneas Communications, LLC, its interest, and public perception
• Being an advocate and protector of Aeneas Communications, LLC’s budgeting and expenses
• Maintaining current knowledge of industry and emerging technology trends within the industry and assist in the education of the Sales Associates on technical requirements and/or issues

• Tennessee resident (No out-of-state applications will be accepted.)
• Proven troubleshooting skills
• Demonstrated performance in a technical work environment
• Excellent written and verbal communication skills
• Must be well-groomed and have good social skills for interfacing with customers
• Work a flexible schedule including evenings and weekends
• Possess a valid state driver’s license and clean driving record
• Possibly work in small confined spaces or aloft
• Identify wire and cable colors
• Self-Motivated

As an IT Support Specialist, you will staff the Aeneas Technical Support Call Center, assisting customers in resolving technical issues via telephone. Training will be provided upon employment.

• Answering calls from customers and resolve any technical issues they report
• Resolving issues by remote access to customer software
• Maintaining and troubleshooting VoIP and routers
• Keeping accurate and up-to-date records of trouble tickets and their resolutions

• Maintaining LAN/WAN connections, support high-availability, scalable LAN/WAN Enterprise network infrastructures, and manage the documentation and administration needs of a large enterprise LAN/WAN
• Troubleshooting access and communication issues in a variety of environments
• Maintaining and supporting network infrastructures based on the latest technologies and methodologies
• Providing best quality customer service to customers
• Investigating new access methods and network technologies
• Documenting network architectures, design, and operational notes

• Must live in Madison or adjoining county. (No out-of-state applications will be accepted.)
• Must have excellent customer service skills/verbal skills and outgoing personality with the ability to demonstrate empathy, patience, and caring to customers over the phone.
• Must be willing to work 8am – 11pm, 365 days a year including weekends and holidays.
• Proven troubleshooting skills (LAN/WAN, internet, packet capture utilities (e.g. Sniffer), servers, clients, and applications
• Growth in technical skills through certifications (CCNA/MCSE) or other similar achievements is required. Within a year of employment, the following certifications are expected to have been completed if you do not already have them: CCENT: Interconnecting Cisco Networking Devices Part 1 (ICND1), Cisco Certified Network Association, Microsoft Certified IT Professional: Enterprise Desktop Administrator on Windows, Enterprise Administrator on Windows Server
• Demonstrated performance in technical work environment

• Programming and or scripting experience a plus
• Knowledge of or experience with TCP/IP, Routing, standard LAN/WAN technologies and common network designs
• Some experience as a field technician (basic cabling skills, basic telephone installation including RJ-21X and POTS)

The customer support representative (CSR) position serves customers by providing product and service information and by resolving product and service problems. Our CSR’s assist customers in making cost-effective decisions and guide customers in the correct use of a product. CSR’s ’ duties include assistance in selling, planning, billing, and upgrading Aeneas products and services. Representatives should be able to answer, clarify and identify customers’ issues, determine the cause of a problem, and select and explain the best solution to the problem. Representatives should also remain professional, courteous, and personable when interacting with customers.

• Making and taking calls from customers inquiring about services
• Providing best quality customer service to customers
• Staying current on new technology trends reading journals and exercising curiosity

• Strong computer skills
• Must have excellent customer service skills/verbal skills and outgoing personality with the ability to demonstrate empathy, patience, and caring to customers over the phone.
• Self-starter and a problem solver
• Team player