Aeneas makes every effort to work orders in a timely manner. To avoid any missed appointment charges, you should inform us immediately if you or your site will not be ready for installation or a service visit.

A Service Date Dispatch Charge of $200 will be billed each time a technician is dispatched to install services and the customer or site is not ready for the installation. These charges will be billed each time a dispatch is attempted and the customer or the site is not ready. A $150 Service Date Change-Additional Dispatch Charge may also be applicable and billed to assign a new due date each time a due date is changed.

To avoid the charges for nonproductive dispatches, you must inform Aeneas 24 hours prior to the currently scheduled due date.