1. DISCLAIMER
1.1 Aeneas will only perform and provide computer services, repairs, and upgrades as requested by the customer. Aeneas will conduct honest, reasonable, and considerate services. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.
1.2 Computer service/repairs are provided as a service. There may be circumstances under which your computer cannot be repaired. It will have to be rebuilt or upgraded. (Examples: Age of PC, repair/replacement parts obsolete (memory chips, motherboards, etc.)
1.3 The length of time required to service/repair your computer cannot be predicted. (See section 2.1 below)
1.4 You understand that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. Aeneas will not be responsible for data loss. (See section 4.4 below)
1.5 You authorize the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform required services. All software will be deleted/uninstalled upon completion of the service unless otherwise requested.
2. BILLING
2.1 Computer services/repairs are billed as stated on the service order provided.
2.2 An estimate of cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed.
2.3 In the case that there is an unforeseen deviation, beyond the above estimated amount, every effort will be made to contact you and inform you of the situation and receive authorization to continue or stop at the estimate limit.
2.4 In the case that you cannot be reached, work will stop until contact is established. Once reached, your decision to continue or stop will be honored by Aeneas.
2.5 All parts, services, and repairs are subject to Tennessee State Sales Tax.
3. PAYMENT
3.1 Full payment is due upon completion of services, upgrades, or repairs.
3.2 Computer parts, hardware, and/or software that are ordered or special ordered must be paid in advance
3.3 Aeneas accepts cash, check, and credit/debit card.
4. LIABILITY
4.1 Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which you request such service(s).
4.2 Your system will not be intentionally harmed. The primary goal is to fix your computer, not damage it.
4.3 In the case of accidental damage of data to your system or data loss caused by already existing problems in your system such as viruses, misconfigured software, or hardware problems/failures -You agree to hold Aeneas and any person(s) associated with Aeneas or involved in the work being done for you harmless from damages resulting from such problems.
4.4 It is your responsibility to backup your data. Aeneas will not be responsible for data loss. (See section 1.4 above)
5. SUPPORT
5.1 Customer satisfaction is our utmost importance.
5.2 All services will be conducted in a professional, reasonable and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.
5.3 Free support will be provided for problems to be resolved from the service order, but were not resolved. After 7 days from the date on the invoice, Aeneas will no longer provide free support.
6. REPAIRS AND SERVICE GUARANTEE
6.1 All services and repairs are guaranteed for 7 business days from the completion/ acceptance date on the Service Order.
6.2 If it is discovered within this 7-day period that the technician incorrectly diagnosed the service or repair, Aeneas will perform the repair/service free of any labor charge. Only the new parts will be charged.
7. ESTIMATE
7.1 The estimate for repair will be $15.00 to be charged upon completion of the estimate.
7.2 A $25.00 Estimate Fee is charged after 30 minutes if the technician is not allowed to concentrate on the estimate for service.
7.3 Customers are asked to not interrupt the technician as the evaluation and estimate are completed. Save all additional questions until after you receive the estimate.
7.4 Answer only those questions that the technician may ask in order to properly evaluate your PCs problem.
