<div class="page" title="Page 1"> <div class="layoutArea"> <div class="column"> <p>&nbsp;<font style="font-family: Josefin Sans; font-size: 16px; color: rgb(18, 39, 70); font-weight: 700; text-transform: uppercase; text-decoration: underline; margin: 0px;">Job Summary</font></p> <p><font face="Georgia"><span style="font-size: 11pt;">The customer support representative for general matters serves customers by providing product and service information and by resolving product and service problems. These representatives assist customers in making cost-effective decisions and guide customers in the correct use of a product. Representatives&rsquo; duties include assistance in planning, installation, billing, upgrading, and disposal of any company product. Representatives should be able to answer clarify and identify customers&rsquo; issues, determine the cause of a problem, and select and explain the best solution to the problem. Representatives should also remain professional, courteous, and personable when interacting with customers. </span></font></p> <font face="Georgia"> </font> <p><font face="Georgia"><span style="font-size: 11pt;">This job description in no way states or implies that these are the only duties to be performed by this empl</span><span style="font-size: 11pt;">yee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.</span></font></p> <p>&nbsp;<font style="font-family: Josefin Sans; font-size: 16px; color: rgb(18, 39, 70); font-weight: 700; text-transform: uppercase; text-decoration: underline; margin: 0px;">Major Duties</font></p> <ul> <li><font face="Georgia">Providing introductory information to new customers</font></li> <font face="Georgia"> </font> <li><font face="Georgia">Ensuring that customers are satisfied with products or services</font></li> <font face="Georgia"> </font> <li><font face="Georgia">Following up with clients or customers to check that they&rsquo;re still satisfied with any purchases</font></li> <font face="Georgia"> </font> <li><font face="Georgia">Letting customers or clients know about additional products or services</font></li> <font face="Georgia"> </font> <li><font face="Georgia">Determining the quickest, most effective ways to answer a client&rsquo;s or customer&rsquo;s questions</font></li> <font face="Georgia"> </font> <li><font face="Georgia">Escalating queries and concerns</font></li> <font face="Georgia"> </font> <li><font face="Georgia">Working with a team of CSRs and other departments to find appropriate solutions</font></li> </ul> <p><span style="font-size: 11.000000pt; font-family: 'CIDFont+F2'"> </span></p> </div> </div> </div>

731-554-9200
800-470-7288
300 North Cumberland Street
Jackson, TN 38301
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